Use Microsoft CRM for Microsoft Office Outlook® to send and manage e-mail, store business contacts and manage your appointment calendar without having to switch between applications.

•	Keep customer information in a single place. Establish a single view of customer relationships across your organization.
•	Arrive prepared for important customer meetings. Access sales opportunities, campaign offers and customer service history within each appointment.
•	Say good-bye to “copy and paste” for integrating your inbox and CRM e-mail. Automatically capture entire discussion threads within your customer historTy records.
•	Access the information you use most often. Select the workplace profile that delivers instant-access to your customer information and activities. Personalize your work environment according to the ways that you interact with customers.
•	Fill your sales pipeline with qualified sales leads and opportunities. Use instant analytics and embedded coaching to cross sell additional products and services to customers. Use wizard-driven utilities for launching quick sales campaigns across your existing customer base.
•	Quickly find what you are looking for when you need it. Achieve faster results when searching across large volumes of customer information.