What's New in Microsoft Dynamics CRM 4.0 – One Day
This one-day instructor-led course provides students with the knowledge and skills to begin planning for Microsoft Dynamics CRM 4.0 and is intended primarily for customers who are already familiar with Microsoft Dynamics CRM 3.0. Application functionality covered in the course includes exporting, editing and importing data by using the Import Data Wizard, importing a customization and creating, publishing and monitoring a simple workflow.

Customization and Configuration in
Microsoft Dynamics CRM 4.0 – Three Days
This three-day instructor-led course provides students with the tools to configure and customize Microsoft Dynamics CRM 4.0. Configuration topics include setting up business management functions such as business units, users, teams, security privileges and roles, system settings, multilingual user interface language packs, currency exchange rates and multiple organizations.

Microsoft Dynamics CRM 4.0 Applications – Three Days
This three-day course explores the Microsoft Dynamics CRM application from a user's perspective. Application functionality covered in the course includes sales management, marketing automation, service management and service scheduling. This three-day instructor-led course provides students with the knowledge and skills to improve their business processes by using the key features of sales management, marketing automation, service management and service scheduling.

For more information on Infinity's training options and our class schedule, please visit us at:
http://www.infinityinfo.com/ServicesTrainingHome.aspx